Most enquiries can be handled by the receptionist during office hours. However, if you wish to speak to a veterinarian, please feel free to say so. If he/she is unavailable or unable to attend the phone, leave your name, number and instructions and he/she will call you back. You can also contact us electronically via email.
Admissions & Discharges
Hours of admissions are between 8.00am and 8.30am or by arrangement. Parking is available at the front of the hospital in our car park. Discharges are between 4.00pm and 7.00pm or by arrangement.
Restraint of Animals In The Hospital
It is the responsibility of pet owners to keep animals secured on a lead or in a substantial container at all times. The most critical time is between your vehicle and the surgery when your pet may flee with fright at the new surroundings. We have collars, leads and cages available for sale. This is very important not only for your pet’s safety but also for your own and ours.
Many drugs, including monthly heartworm tablets, have legal restrictions on their sale. Thus to ensure that your repeat of medication is approved and prepared for you when you arrive, please phone in your request. Sometimes it is necessary to re-examine an animal which is on long-term medication before a new prescription of medications can be issued.
Various pet health preparations, such as worming medications and shampoos, may be purchased during office hours from the desk at normal prices. Flea control products and pet accessories are also available.
All pets must now be registered with local councils once they reach 12 weeks of age. Pets must be microchipped prior to registration. This is cheaper if your pet is desexed. Contact your local council for more information.
Please note that a fee is charged for a particular service, commodity, or procedure and is computed with due regard to our costs. To avoid any misunderstandings, you are encouraged to enquire about current charges.
Your account is itemised and represents the total of various fees, medications, drugs, dressings etc.
All accounts and charges are due and payable at the time services are rendered. That is at the time of consultation or when a hospitalised animal is collected from this clinic.
Payments may be made by cash, cheque or credit card.
Filling out forms is a nuisance, espcically when it is noisy and busy. Below are some of our commonly used forms that you can print and fill in at home to make it quicker and easier when you visit us. You will need Adobe Acrobat Reader to fill in and read these forms.